Refund & Returns Policy

01Our Customer Satisfaction Commitment

We aim to resolve order-related concerns fairly and efficiently. Our proposed customer service commitments include:

• Quality Guarantee: Assistance with products that are defective, incorrect, or do not match their description.
• 30-Day Returns: Returns of eligible unopened and unused products within 30 days of delivery.
• Damaged Order Support: Replacement or refund options for products damaged during shipping.

These commitments operate alongside your statutory consumer rights, which are not affected by this policy.

02Product Quality Guarantee

Glow Peptides UK is committed to supplying products that match their stated descriptions and specifications. If you receive an incorrect, defective, or misdescribed product, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number
• Product name
• Batch or lot number, where available
• Photographs of the product and packaging, where relevant
• A brief explanation of the issue

We may request additional information where reasonably necessary to assess the problem.

Depending on the circumstances and your legal rights, an appropriate resolution may include:

• A replacement product
• A full or partial refund
• Another remedy agreed with you

Any applicable statutory rights relating to faulty or misdescribed goods remain in place.

0330-Day Returns for Unopened and Unused Products

We offer a proposed 30-day return period for eligible products that are no longer required or were purchased in error.

To qualify under this additional returns policy:

• Contact us within 30 days of delivery.
• The product must be unused.
• Any original product seals must remain intact.
• The product must be returned in its original condition, with its packaging where reasonably possible.

To request a return, email info@glowpeptide.uk with your order number and the product you wish to return. Our support team will provide the next steps.

This additional 30-day policy does not limit any statutory right to cancel an online order or to return faulty goods.

04Your Right to Cancel an Online Purchase

Under UK consumer law, customers purchasing online generally have the right to cancel an eligible order within 14 days after receiving the goods, without giving a reason. After notifying us of cancellation, you normally have a further 14 days to return the goods.

Certain statutory exceptions may apply, including qualifying sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

To exercise your cancellation right, contact:

• Email: info@glowpeptide.uk
• Phone / WhatsApp: +44 7868 178532

Please clearly state that you wish to cancel your order and provide the relevant order details.

We will process eligible cancellations and refunds in accordance with applicable UK consumer law.

05Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete, or contains an incorrect product, please contact us promptly. Where possible, notify us within 48 hours of delivery so we can investigate the issue quickly.

Please provide:

• Order number
• Photographs of the affected product
• Photographs of the outer packaging
• A description of the damage or error

Once the issue has been reviewed, we will arrange an appropriate remedy, which may include a replacement or refund.

06Refund Processing

Once a refund has been approved or becomes legally due, it will be processed using the original payment method unless another lawful arrangement is agreed.

For eligible statutory cancellations, refunds will be issued within the timeframe required by UK law, normally no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back.

Depending on the circumstances, refunds may include the original standard delivery charge, as required by law.

Your payment provider may require additional time to display the funds in your account.

07Return Shipping Costs

For returns made under our additional 30-day change-of-mind policy, customers may be responsible for return postage costs.

For statutory cancellations, return postage responsibilities will be handled in accordance with the information provided at the time of purchase and applicable law.

Where goods are faulty, incorrect, or not as described, Glow Peptides UK will cover reasonable return costs where required by law.

We recommend contacting our support team before returning an item so we can provide suitable instructions.

08Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible. Where cancellation is possible before dispatch, we will arrange a refund.

If an order has already been dispatched, your cancellation and return rights will depend on the circumstances and applicable UK consumer law. Dispatch does not automatically remove a customer's statutory right to cancel an eligible online purchase.

09Products That May Be Excluded From Change-of-Mind Returns

Certain products may not qualify for returns under our additional 30-day return offer, including:

• Products that have been used or consumed
• Products damaged through improper handling after delivery
• Qualifying sealed products that have been unsealed and cannot be returned for health protection or hygiene reasons
• Products that fall within another applicable legal exception

Promotional and discounted products remain subject to applicable statutory consumer rights.

Nothing in this section excludes remedies available for faulty, damaged, or misdescribed goods.

10Payment Disputes and Chargebacks

We encourage customers to contact our support team if they experience a payment issue, missing delivery, or unresolved order concern. Many problems can be resolved through direct communication.

However, customers remain entitled to contact their payment provider or exercise any applicable legal rights relating to payment disputes and chargebacks.

11Statutory Consumer Rights

This Refund and Returns Policy is intended to operate consistently with applicable UK consumer protection legislation, including:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Your legal rights are not replaced, reduced, or excluded by our additional returns arrangements.

Where a provision in this policy conflicts with mandatory consumer protection law, the applicable legal requirement will take precedence.

12Changes to This Policy

Glow Peptides UK may update this Refund and Returns Policy to reflect changes in our business practices or applicable legal requirements. Any revisions will be published on this page with an updated date.

Changes will not retrospectively remove statutory rights or agreed contractual rights relating to existing purchases.

13Contact Us

If you have questions about a refund, return, cancellation, or replacement, please contact our customer support team.

Please include your order number and a brief description of your request so we can assist you efficiently.